We offer returns within 30 days of delivery for eligible items.
To be eligible for a return, the item must:
To request a return, please contact us at sales@candlesuppliesbrisbane.com.au.
Returns should be sent to:
Candle Supplies Brisbane
1/84 Shore Street West
Ormiston QLD 4160
Australia
Please do not send items back without first contacting us and receiving return instructions. Unauthorised returns may not be accepted.
We accept change of mind returns within 30 days of delivery, provided the item is unused, in its original packaging, and in a resalable condition.
Unless required under Australian Consumer Law, customers are responsible for return postage costs for change of mind returns. Original shipping charges are non-refundable.
Please inspect your order upon delivery and contact us as soon as possible if:
We will assess the issue and, where appropriate, provide a repair, replacement, refund, or other remedy in accordance with Australian Consumer Law.
The following items cannot be returned for change of mind:
If you are unsure whether your item is eligible for return, please contact us before purchasing.
If you would like to exchange an item, please contact us first. The quickest option is usually to return the original item (if eligible) and place a new order once the return has been approved.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at sales@candlesuppliesbrisbane.com.au.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Return Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
For any questions regarding returns, refunds, or exchanges, please contact:
sales@candlesuppliesbrisbane.com.au
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Our specially crafted Only Orb Teak Vessels are a refined take on premium candle holders that add charm to your living space.
Made from natural Teak wood, these vessels are hand-turned by artisans, giving each piece a rich and unique texture. The wood is sourced from sustainable plantations in Central Java.
