Shipping policy

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Shipping Policy

Last Updated: 30 September 2026

Welcome to Candle Supplies Brisbane. We aim to provide fast, reliable shipping for all orders across Australia.

Order Processing

Orders are typically processed within 1-2 business days after payment is received.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly extended.

Shipping Within Australia

We currently ship Australia-wide using trusted courier and postal services.

Delivery estimates:

  • Brisbane Metro: 1-3 business days
  • Queensland Regional Areas: 2-7 business days
  • Interstate Metro Areas: 3-10 business days
  • Remote Locations: 5-14 business days

Delivery timeframes are estimates only and may vary depending on courier services and circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order weight
  • Package dimensions

Any free shipping promotions will be clearly advertised on our website.

Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing tracking details where available.

Tracking updates are provided directly by the shipping carrier.

Delivery Delays

While we work hard to ensure prompt delivery, Candle Supplies Brisbane is not responsible for delays caused by:

  • Courier or postal service disruptions
  • Weather events
  • Natural disasters
  • Public holidays
  • Peak shipping periods
  • Incorrect delivery information supplied by the customer

Incorrect Address Details

Please ensure your shipping address is accurate before completing your purchase.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the parcel.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will assist in lodging an investigation with the shipping carrier and work towards a resolution.

Authority to Leave

If you authorise a parcel to be left without a signature, responsibility for the parcel transfers to you once the carrier confirms delivery.

Candle Supplies Brisbane is not responsible for parcels that are lost, stolen, or damaged after delivery has been completed.

Contact Us

If you have any questions regarding shipping, please contact us:

Candle Supplies Brisbane
Shop 1 / 84 Shore Street West
Ormiston QLD 4160
Australia

Email: sales@candlesuppliesbrisbane.com.au
Website: www.candlesuppliesbrisbane.com.au

Thank you for shopping with Candle Supplies Brisbane. We appreciate your business and look forward to supplying your candle-making needs.